TERMS & CONDITIONS

Code of Conduct

1. Respect.I. In this space we are compassionate learners. We respect each other and the diversity that makes each person unique. No tolerance will be given to any person that causes harm verbally, physically or emotionally by any means including off site yet linked to The School (IE: via social media, slander, gossip, etc) to any other member of our community.
2. This is a shared space. This is your space. Please treat this space as you would your home. Your time spent at The School should feel calm, comfortable and stress-free. Kindly let us know if you notice an area that needs attention.

III. Personal property and privacy. We encourage labelling all of your children's items that they bring with them to The School. Kindly leave anything that is extremely valuable at home. Please be aware when taking pictures of your child in the shared (lobby) space that no other child is visible in the photo. NO photos may be taken during a registered class or in the drop-in play area.

 TUITION AND FEES:

• Prior to a student entering the studio/class space, all fees must be paid in accordance to the pre-agreed-upon payment schedule (Monthly/Session or Full Year)

• The minimum tuition amount must be paid in accordance with the payment schedule for each day the student(s) is registered.

• Access to the studio or participation in the program/class will not be permitted if tuition payment is outstanding. 

• The terms "tuition" and "fees" in this document refer to introductory pricing, which is subject to change with notice.

• Payment schedule covers only instructional days determined by The School. It excludes Professional Activity (PA) days, statutory/public holidays, school holidays or breaks, and any other days designated as school closures for regular classes by The School

LATE FEES: 

1. Day 0: No late fee.

2. Day 7: Apply a late fee of 2%, which is $2.40 (2% of $120.00), resulting in a total amount due of $122.40.

3. Day 14: An additional fee of $5.00 is applied, making the total late fee $7.40 ($2.40 from day 7 + $5.00 additional fee). The total amount due becomes $127.40.

4. Day 21: Another additional fee of $10.00 is applied, resulting in a total late fee of $17.40 ($7.40 from day 14 + $10.00 additional fee). The total amount due becomes $137.40.

5. After 21 days of no response from the client, a withdrawl shall take place. (See below)

ACCOUNT CREDITS:

1. Credits from Actual Money:

If you paid real money and we granted you a credit and added it to your account, those credits will stay in your account indefinitely. (For example, if you paid a deposit for a party and had to cancel it. The deposit remains on your account as a credit. ) These types don't have an expiration date.

2. Credits granted:

If you received a credit that was granted, and not connected to a payment these credits have a time limit. They will expire after 365 days. So, if you don't use them within a year, they will no longer be available.

In simpler terms, money-based credits are like a gift card you bought, and they're yours to keep forever. However, credit earned through other means have an expiration date, and you need to use them within a year.

Credits cannot convert to cash and ARE transferrable.

DISCOUNTS AND PROMOTIONS: 

 Multiple Registration Discount:

• When you register for two or more classes, a 5% discount will be applied to every registration beyond the first. The initial payment for each registration is paid in full, and the 5% discount will be applied to subsequent payment(s) for additional registrations. This discount applies to subscription registrations only.

 Note that any promotion or special offer is subject to change or expire at any time.

MAKEUP CLASSES:

CANCELLATION POLICY: PA DAY, MARCH BREAK AND SUMMER CAMPS

Prior to June 1st : ALL CAMPS

• Full credit for amount paid minus $30+hst admin fee. Refund requests to the original payment method are possible ONLY with a doctor’s note and are subject to a $30 administration fee.

July Camps: After June 1st: ALL CAMPS

• Credit for deposit amount only. Minus $30+hst admin fee. Refund requests to the original payment method are possible ONLY with a doctor’s note and are subject to a $30 administration fee.

August Camps: After July 1st: ALL CAMPS

• Credit for deposit amount only. Minus $30+hst admin fee. Refund requests to the original payment method are possible ONLY with a doctor’s note and are subject to a $30 administration fee.

CANCELLATION POLICY: CLASSES 

• Withdrawal from the program is permitted up to two weeks before the next billing date. To initiate this cancellation, please send us an email. The final day of your participation in the program will coincide with the conclusion of your agreed-upon billing period.
• Cancellation before the class start date: If you haven't commenced your class, and the start date is more than 30 days away, a credit will be issued for the amount paid minus a $30+hst admin fee. Refund requests to the original payment method are possible ONLY with a doctor’s note and are subject to a $30 administration fee.
• No refunds will be provided for classes attended within your billing period.
• If a cancellation is requested before the end of a payment term (e.g., a session), any unused classes will be credited to your account for future use (plus a $30 admin fee) but cannot be converted into makeup classes or cash value. Refund requests to the original payment method are possible ONLY with a doctor’s note and are subject to a $30 administration fee.
• For full-year payments, applicable to monthly recital classes NOT sessions, if cancellation occurs before the term ends, the remaining classes will be refunded to original payment method. Full-year payment cancellations are subject to a $30 administration fee.
• Please note that spaces are limited. Upon withdrawal, you forfeit your spot in the program and may be placed on a waiting list if you decide to re-register.